Knowledge base

ITP

• Important Links

General Information

• FAQ - What browser should I be using?
• FAQ - What are the different types of training options?
• FAQ - How do I update my account information?
• FAQ - How to delete your cache and other browser data
• FAQ - How do I update my email address?
• FAQ - Creating a Gmail account
• FAQ - How do I Confirm/Access my Account
• FAQ - How do I reset my password?
• FAQ - What can I use for my password
• FAQ - How to create a website link on a mobile device?

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Resources for Learners

• A Video Introduction to SkillsPass
• Worker Passport Video: Overview
• Worker Passport Video: To Do
• Worker Passport Video: My Certificates
• Worker Passport Video: Sharing

• Complete How-To Guide for Learners
• FAQ - How do I view and download my certificates?
• FAQ - How do I view completed online training?
• FAQ - How do I view the Table of Contents to view all modules?
• FAQ - How do I share my information with my Employer?
• FAQ - How do I stop sharing with an employer?
• FAQ - How do I unregister for training?

Resources for Employers

• Complete How-To Guide for the SkillsPass Employer Experience
• FAQ - Who are the learners listed in My Team?
• FAQ - The Certificates information isn't up to date - why?
• FAQ - How do I add employees to My Team?
• FAQ - How do I view my employees' certificates?
• FAQ: How do I update a booking?
• FAQ: How do I remove an employee from My Team
• FAQ - How do I add another Admin?
• FAQ - How do I book and assign online training
• FAQ - How do I book and assign online training using SkillsPass

• Employer Video: Worker Search
• Employer Video: My Team
• Employer Video: Certificates

Resources for Storefront

• Complete How-To Guide for Storefront

• Storefront: Overview
• Storefront: In Person or Virtual Registration
• Storefront: Self Registration for Online Training
• Storefront: Employer Registering Staff for Online Training